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Customer Care Center Earns "Center of Excellence" Recognition — Again!

Nov. 17, 2016

For the second year in a row, Portico Benefit Services’ Customer Care Center was certified a "Center of Excellence" by BenchmarkPortal, a global leader in the contact center industry.

“Based on feedback from those we serve, we’ve continually improved our Customer Care Center to achieve this standard of excellence,” says Stacy Kruse, Portico’s Chief Operating and Financial Officer. “We earned this designation in 2015, but we serve our members for life and are committed to this standard of excellence for the long-term. Earning the award again in 2016 tells us we’re doing things right.”

What does this award mean for those Portico serves? According to Rachel Dexter, director of Portico’s Customer Care Center, "When you interact with us, you can expect to be served by warm, friendly advocates who ask questions, provide accurate answers, offer proactive support, and get to the root of problems quickly. This designation validates that we are increasingly able to deliver that kind of high-caliber service."

This recognition is one of the most prestigious awards in the customer service industry, and reflects Portico's serious commitment to efficiency and effectiveness standards. Success is based strictly on the numbers. BenchmarkPortal reserves this annual designation for contact centers that rank in the top 10% of all centers surveyed and demonstrate superior performance on both cost- and quality-related metrics as compared to industry peers.