News
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Oct. 21, 2018
Customer Care Center Recognized for Excellence for Fourth Year
Like many, retired Pastor Wayne Ellingson occasionally finds it tricky to navigate the intricacies of health care coverage and personal financial planning.
That’s why the Decorah, Iowa resident is glad he can call Portico whenever he needs ass...
Aug. 06, 2018
Trustees Approve 2019 Contribution Rate Changes
On Aug. 3, Portico Benefit Services’ board of trustees voted to approve, on average, the lowest contribution rate increase in five years. This will include disability and survivor rate reductions, sizeable reductions in the cost of ELCA Medicar...
Jul. 10, 2018
ELCA and Portico Announce Changes to ELCA Medicare-Primary Health Benefits for 2019
In response to the ever-changing health care landscape, the ELCA and Portico have worked together to design changes to ELCA Medicare-Primary health benefits that will take effect Jan. 1, 2019. The majority of members with these benefits will be pos...
May. 06, 2018
Portico Helps File Amicus Brief to Defend Clergy Housing Exclusion
On April 26, 2018, the Church Alliance filed an amicus curiae brief in the Seventh Circuit U.S. Court of Appeals (Chicago) in the case challenging the constitutionality of the cash housing allowance exclusion for clergy.
An amicus curiae brief, lega...
May. 06, 2018
Portico Earns Top Contact Center Distinction
In March 2018, Portico’s Customer Care Center qualified as a Top Contact Center in the small-size center category and achieved Best Overall Agent Satisfaction designations from BenchmarkPortal, a global leader in the contact center industry.
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Apr. 22, 2018
New Tool Helps Members Make the Most of Retirement Savings
Portico is now in the process of inviting eligible ELCA Retirement Plan members no longer sponsored and nearing or in retirement to begin using a powerful new online tool designed to help them manage retirement income with more confidence. Because ...
Feb. 25, 2018
Customer Care Center Recognized Once Again for Excellence
Demonstrating a sustained commitment to efficiency and effectiveness, for the third year in a row the Portico Customer Care Center was certified by BenchmarkPortal as a “Center of Excellence.” This is one of the most prestigious awards in...
Feb. 11, 2018
Portico Takes Aim at Chronic Conditions with New Support Program
Portico is pleased to introduce a new benefit to help at-risk members with ELCA-Primary health benefits avoid the onset of type 2 diabetes and heart disease. As another step in its ongoing commitment to provide more personalized wellness support, Por...
Dec. 27, 2017
Portico Introduces a New Way to Help Assess Physical Health, Earn Wellness Dollars
Starting Jan. 1, Portico is inviting members and spouses with ELCA-Primary health benefits to participate in a biometric screening as part of the 2018 Live Well Challenge. Instead of an online health assessment, by submitting basic physical measureme...